Privacy Policy
Last Updated: December 06, 2025
At Mikaya.in, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or use our website, mikaya.in, along with any related features, pages, or services (collectively, the “Website”).
By accessing or using this Website, you agree to the practices described in this policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to all personal information (“Personal Information”) collected from users of our Website and services.
It does not apply to companies, individuals, or entities not owned, managed, or controlled by Mikaya.
2. Information We Collect
We collect personal information to provide a seamless shopping experience, process your orders, and enhance our services.
A. Information You Provide to Us
- Name
- Phone number
- Email address
- Billing and shipping address
- Account login details (email + password)
- Payment information (securely processed by trusted third-party payment partners)
This information is necessary to create your account and complete your purchases.
B. Order & Account Records
We maintain your:
- Purchase history
- Returns and credits
- Preferences and demographic details (if voluntarily shared)
This helps personalise your experience with Mikaya.
C. Communications
With your consent, we may send:
- Order updates
- Promotional emails
- Product or service announcements
You may unsubscribe from promotional emails at any time.
D. Cookies
We use cookies to:
- Recognise your browser
- Understand how users interact with our Website
- Improve performance and user experience
Cookies do not collect personal information, nor are they combined with any identifiable data.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Improve Website functionality
- Share order-related communication
- Send marketing emails (only with your consent)
- Detect and prevent fraudulent activity
- Enhance overall shopping experience
Specific and trusted third parties—such as payment processors and courier partners—may access the information necessary to complete your orders.
4. Sharing & Disclosure of Information
We may disclose personal information only when necessary:
- Legal compliance: To comply with court orders, government regulations, or legal processes
- Protection: To protect the rights, property, or safety of Mikaya, users, or others
- Business transitions: If Mikaya undergoes a merger, acquisition, reorganisation, or asset transfer, customer information may be transferred accordingly
We never sell or rent your personal data.
5. Children’s Privacy
We do not knowingly collect, store, or process personal information from individuals under 18 years of age.
If you are under 18, you may not use this Website. Parents may use parental control tools to restrict minors’ online activity.
6. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the Website signifies your acceptance of the updated policy.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: care@mikaya.in
📞 Phone: +91 9836083318
