Terms & Conditions

Last Updated: December 06, 2025

Welcome to mikaya.in (“Website”). By accessing, browsing, or making a purchase on our platform, you agree to follow the Terms & Conditions mentioned below. Please read them carefully before using our website or placing any order.

1. Introduction

Mikaya (“we”, “us”, “our”) is an online e-commerce brand offering premium ethnic, traditional, and Indo-Western women’s wear. These Terms govern your use of our Website and the products or services made available through it.

If you do not agree with these Terms, please stop using the Website immediately.

2. Eligibility

By using this Website, you confirm that you are:

• At least 18 years old, or using the Website under parental/guardian supervision.
• Legally capable of entering into a binding contract.

3. Product Information

We aim to provide high-quality visuals, descriptions, and details for all our products. However:

• Colours may vary slightly depending on screen resolution and lighting.
• Measurements may differ by 1–2 inches as many products are handcrafted.
• Product pricing, availability, and designs may be updated without prior notice.

4. Orders & Payments

4.1 Order Acceptance

Placing an order does not guarantee acceptance. We may cancel or refuse an order due to:

• Product unavailability or limited quantity
• Pricing or information errors
• Suspected fraudulent activity

4.2 Payment Terms

By completing a purchase, you agree to:

• Provide accurate payment and personal information
• Pay the full amount displayed at checkout
  We support secure and widely accepted payment methods for your convenience.

5. Shipping & Delivery

• Delivery times are estimated and may vary based on location, courier delays, or external factors.
• Mikaya is not responsible for delays caused by logistics partners.
• Customers must provide correct and complete address details to ensure successful delivery.

For detailed shipping guidelines, please refer to our Shipping Policy.

6. Returns, Exchanges & Cancellations

We allow returns/exchanges under specific conditions:

• Items must be unused, unwashed, and in original packaging.
• A return request must be raised within [X] days of delivery.
• Customized or altered outfits may be non-returnable.
• Orders can only be cancelled before dispatch.

For complete details, please refer to our Return & Refund Policy.

7. Pricing Policy

• Prices shown on the Website are inclusive/exclusive of taxes (as applicable).
• We may revise prices at any time without notice.

8. Intellectual Property

All Website content—including images, designs, logos, text, graphics, and product photography—is the exclusive property of Mikaya.
You may not:

• Copy, download, modify, publish, or reproduce any content without our written permission.

9. User Conduct

You agree not to:

• Use the Website for unlawful or harmful activities
• Interfere with the functioning of the Website
• Misuse our brand assets, product images, or content

10. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which explains how your data is collected, used, and protected.

11. Limitation of Liability

Mikaya is not responsible for:

• Indirect, incidental, or consequential damages arising from website usage
• Losses caused by courier delays
• Issues arising from incorrect or incomplete address details provided by the customer

12. Third-Party Links

Our Website may contain links to external third-party sites.
We are not responsible for their content, policies, or practices.

13. Changes to Terms & Conditions

We may update or modify these Terms at any time. Your continued use of the Website after changes are posted implies acceptance of the revised Terms.

14. Contact Information

For any queries, concerns, or support, feel free to contact us:

Email: care@mikaya.in
Phone: +91 9836083318

By using mikaya.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

erstood, and agreed to these Terms & Conditions.